Vendor Payments & Withdrawals
Find answers about vendor earnings, commissions, account balances, withdrawals, payment methods, and payment processing on Bigmopmarketplace.
How do I check my vendor earnings?
To check your earnings:
- Log in to your Vendor Dashboard.
- Open the Reports, Earnings, or Balance section.
- Review your sales and available balance.
- Check individual orders to see how earnings were calculated.
Your available balance may differ from your total sales because commissions, refunds, or other applicable adjustments may be deducted.
How do I request a withdrawal?
To request your earnings:
- Log in to your Vendor Dashboard.
- Go to Withdraw or Payments.
- Check your available balance.
- Select your available withdrawal method.
- Enter the required payment information.
- Enter the amount you want to withdraw.
- Submit your withdrawal request.
Your request will be processed according to Bigmopmarketplace’s vendor payment schedule and requirements.
What payment methods can vendors use for withdrawals?
Available withdrawal methods depend on the payment options configured by Bigmopmarketplace.
Depending on the marketplace setup, vendors may have options such as bank transfer or other supported local payment methods.
Check your Vendor Dashboard → Withdraw to see the payment methods currently available to you.
Is there a minimum withdrawal amount?
Bigmopmarketplace may require vendors to reach a minimum balance before requesting a withdrawal.
The applicable minimum amount will be determined by the marketplace’s vendor payment settings.
Check your Vendor Dashboard for the current withdrawal requirements.
How long does a withdrawal take?
Withdrawal processing time depends on the payment method and Bigmopmarketplace’s payment schedule.
After submitting a withdrawal request, you can check its status from your Vendor Dashboard.
If a withdrawal remains pending longer than the stated processing period, contact Vendor Support.
Why is my withdrawal pending?
A withdrawal may remain pending while it is being reviewed or processed.
Possible reasons include:
- Payment processing
- Account verification
- Incorrect payment information
- Marketplace payment schedules
- Withdrawal requirements not being met
Check your withdrawal details and contact Vendor Support if the withdrawal remains pending unexpectedly.
Why was my withdrawal rejected?
A withdrawal may be rejected because of incorrect payment information, account verification issues, insufficient available balance, or other marketplace requirements.
Check the withdrawal status and any message provided in your Vendor Dashboard.
If you believe the rejection was incorrect, contact Vendor Support with your withdrawal details.
How is vendor commission calculated?
Bigmopmarketplace may deduct a commission from each eligible sale.
The commission can depend on the marketplace’s current commission structure and may vary by product category or vendor agreement.
Your Vendor Dashboard should show the relevant sales and commission information.
Why is my available balance different from my sales?
Your total sales and available withdrawal balance may be different because of:
- Marketplace commissions
- Refunds
- Order adjustments
- Pending transactions
- Other applicable deductions
Check your vendor earnings and transaction details in your Dashboard for a breakdown.
Can I change my withdrawal information?
If your Vendor Dashboard allows you to edit your withdrawal information:
- Go to Vendor Dashboard.
- Open your Payment/Withdraw settings.
- Update the required information.
- Save your changes.
Make sure your payment information is accurate before requesting a withdrawal.
If you’re unable to change it, contact Vendor Support.
What should I do if I haven't received my withdrawal?
If your withdrawal has been marked as processed but you haven’t received the funds:
- Check your withdrawal status.
- Confirm your payment information.
- Check with your bank or payment provider.
- Allow the applicable processing time.
- Contact Vendor Support if the funds still haven’t arrived.
Provide your withdrawal reference or transaction details when contacting support.
Can I cancel a withdrawal request?
A withdrawal request may only be cancelled if it has not already been processed.
If your Vendor Dashboard provides a cancellation option, use it as soon as possible.
If there is no cancellation option, contact Vendor Support immediately.